Frequently Asked Questions
Answers on payments, shipping, returns, and more. Can't find what you need? Contact us and we'll get back to you quickly.
Payments Related
All orders are prepaid — you can pay via credit/debit card, UPI, net banking, or major digital wallets. Payment is confirmed instantly at checkout.
No hidden charges. The amount shown at checkout is final. Orders below ₹500 include a small shipping fee, shown before you pay; orders above ₹500 ship free.
Yes — COD is available for orders up to ₹2,000. Orders above ₹2,000 must be prepaid via card, UPI, net banking, or digital wallet
We accept all kinds of credit/debit cards. After entering your details you will be redirected to your bank's secure page for entering your secure password provided by your bank.
The secure password is generated by you and known only to you. It adds an extra layer of security when you make an online payment.
Yes, of course. It safely enables you to transfer funds directly from your bank account. There is no added risk — it's a secure payment method.
Returns & Replacements
Contact our customer support via email or phone and we'll walk you through the process.
Please check that there is no physical or water damage — these aren't covered under warranty.
Please also have a valid invoice for the product. Soft or hard copy, both are accepted.
Tracking details are sent to you after dispatch. If you're not satisfied with the tracking info, contact our customer support and they'll help you out.
We'll email you the full process. It's initiated once we receive the original item back from you. If you don't hear back, contact our customer care team and they'll help.
1. Returns are accepted within 7 days of delivery. Return shipping to our warehouse is at the customer's cost.
2. The product must not be damaged or broken, and must not have been installed or used.
3. All items from the original package must be returned.
Cancellations
You can cancel any time before delivery. Your refund is initiated once we receive the original product back from the courier.
Typically 1–2 working days, with a call or email confirming the cancellation. If the item has already shipped, cancellation and refund can take around 7 working days.
Product Reviews and Guidelines
We'll send you a timely email after your order inviting you to review the product you purchased.
Share your honest experience — how you've used the product, what you like about it (quality, design, features), and any suggestions for improvement.
Note: Suggestions are welcome, but please avoid unethical language. It's simply a way to let us know what you'd like to see, alongside what we already offer.
Reviews help other customers understand a product's pros and cons, and help us serve you better.
Irrelevant content (random characters, repeated words, reviews on a different product), service or payment complaints, pricing comments, personal information, promotional content, copyrighted material, non-English language, vote requests, or inappropriate content.
Reviews that don't meet these guidelines may be removed without prior notice.
Shipping
Shipping is free on prepaid orders above ₹500. COD is available for orders up to ₹2,000; orders above that must be prepaid. Any applicable shipping fee is shown at checkout before you pay.
We aim to ship each order within 2-3 working days. In some cases it may take longer — up to 5 or more working days — if the product needs to be procured due to high demand. Orders are processed on all weekdays including Saturdays, except Sundays and public holidays. Orders received on Saturday or Sunday begin processing the following Monday.
Orders take 1-2 business days to be processed, picked, and packed before shipping. Please allow 7 to 10 business days for your order to arrive. Orders placed during a sale may take a little longer due to high volume.
Delivery times depend on product availability, your shipping destination, and the courier partner's time-to-deliver in your area.
Every order ships with an invoice. If yours is missing, please contact us with your order reference number and we'll send a copy.
A shipping confirmation with your tracking ID is sent once your product has been dispatched. Use it to track your order on our website via "Track your order" for an approximate delivery time.
We accept credit/debit cards, UPI, net banking, and major digital wallets for all orders, plus Cash on Delivery for orders up to ₹2,000
If an item arrives visibly damaged, please contact us with your order ID and photos of the product. Replacement will be processed immediately.