• Return and Replacement Policy for Cables, Connectors, and Chargers

    At iVoltaa, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally, you may need to return or replace a cable, connector, or charger. To ensure a smooth and hassle-free experience, we have outlined our return and replacement policy below:

    1. Eligibility for Returns and Replacements: 

    • Products must be returned within 7 days of the purchase date.
    • The product must be unused, in its original packaging, and in resalable condition.
    • Proof of purchase, such as a receipt or order confirmation, is required for all returns and replacements.

    2. Valid Reasons for Returns and Replacements:

    • Defective or malfunctioning products: If the cable, connector, or charger is not functioning as intended, we will gladly provide a replacement or issue a refund.
    • Incorrect product received: If you received the wrong item, we will arrange for a replacement at no additional cost to you.
    • Damage during transit: If the product was damaged during shipping, please contact us immediately to arrange for a replacement.

    3. Non-eligible Returns and Replacements:

    • Products that have been used, altered, or damaged by the customer.
    • Items without their original packaging or missing parts.
    • Returns requested beyond the sp-ecified time frame.

    4. Return and Replacement Process:-

    • Contact our customer service team at support@ivoltaa.com or 9803-9803-91 to initiate the return or replacement process. Please provide your order number and details of the issue.
    • Our team will guide you through the necessary steps, which may include providing photographic evidence of the issue or returning the item to us.
    • Once the returned item is received and inspected, we will process your refund or dispatch a replacement, depending on your preference and the availability of the product.

    5. Refund and Exchange Options:

    • Refunds will be issued to the original method of payment within 10 business days after the return is approved.
    • Replacements will be dispatched promptly, and tracking information will be provided to you.

    6. Warranty Information:

    • Our products come with a One year warranty against defects in materials and workmanship. Please refer to the product documentation for warranty details.

    7. Customer Satisfaction Guarantee:

    • We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, please contact us, and we will do our best to resolve any issues.

    Note: This return and replacement policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.

    Thank you for choosing iVoltaa. We appreciate your business and look forward to serving you again in the future.

    Customer Service Email - support@ivoltaa.com
    Phone No. - 9803-9803-91

  • www.ivoltaa.com shall not be liable for the failure to replace the order

Warranty does not cover following points:

  • Product has been subjected to unauthorized tampering, modification or repairs.
  • Product has suffered physical damage on the account of abuse, neglect, or improper use, handling, storage, installation, or testing, including any use that is not in accordance with the product manual, documentation, or other instructions provided along with the product.
  • Product has suffered water logging or any other damage due to heat, humidity or moisture doing operations.
  • Product has suffered any misconduct.
  • Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.